Autopilot

Visual customer journey builder — now part of Ortto.

4.3/5 Free + paid · free plan Marketing Automation
Best for SMB marketing teams
Pricing Free + paid
Setup time Under 60 min
Learning curve Moderate
Support Email, live chat, onboarding specialist
Company Ortto
Launched 2012

About Autopilot

Autopilot is a Marketing Automation tool built for SMB marketing teams. The strengths show up in two places — pioneered the visual journey builder, and lightweight and easy to pick up. The core workflow runs on Journey canvas and Multi-channel, with the rest of the suite plugging into those two. There's a free plan to explore before paying, with paid upgrades when you need them. Legacy product being folded into Ortto. Its sharpest edge: Clean UI with Slack and SMS integrations.

Available on

Web appAPI

Integrates with

SalesforceSegmentZapierSlackTwilio

Who it's for

A quick filter before you spend time on Autopilot — read both sides before committing.

Use it if…

  • Teams using Autopilot before the Ortto migration
  • Marketers who loved the whiteboard-style journey UI
  • Teams that need marketing automation capability without stitching together three separate tools
  • Marketing or growth leads who care about outcomes, not just vanity metrics

Skip it if…

  • New customers (go to Ortto directly)
  • Teams needing deep CDP features
  • Solo operators on the tightest budget — free alternatives cover ~70% of the work
  • Enterprise buyers requiring on-prem deployment, air-gapped networks or custom contracts

Pros and cons

Pros

  • Pioneered the visual journey builder
  • Lightweight and easy to pick up
  • Clean UI with Slack and SMS integrations
  • Hits the core marketing automation workflow without forcing a hunt for second tools
  • Pricing lands in the right band for its target buyer

Cons

  • Being deprecated in favor of Ortto
  • Smaller feature set than modern competitors
  • Not the cheapest option in the category — the free alternatives cover basics
  • Advanced features sit behind higher-tier plans most small teams won't need

Features

The capabilities you actually get when you sign up for Autopilot.

  1. 01

    Journey canvas

    Drag-and-drop multi-step marketing journeys

  2. 02

    Multi-channel

    Email, SMS, in-app messages

  3. 03

    Form + popup builder

    Capture leads inside the platform

  4. 04

    Core workspace

    The main editor or dashboard where day-to-day marketing automation work happens

  5. 05

    Integrations hub

    Connects to the tools your stack already uses so data doesn't live in silos

  6. 06

    Reporting and dashboards

    Built-in reports and exportable dashboards for stakeholder reviews

Pricing

A free plan to start, then paid tiers for the full set of features.

Legacy pricing

Free + paid

  • Transitioning to Ortto plans

Frequently asked questions

What people usually want to know before signing up for Autopilot.

Is Autopilot still a product?

Officially migrated to Ortto. Legacy customers can continue, but new signups go to Ortto.

Should I migrate from Autopilot?

Yes — Ortto has more features for similar pricing.

Do I need a CRM to use this?

A standalone CRM isn't required — most marketing automation tools include a lightweight contact layer. For B2B sales, pair with HubSpot CRM or Salesforce.

How long is a realistic implementation?

Two to six weeks to replace a legacy ESP + partial CRM. Shorter if you're migrating like-for-like, longer if you're bolting on scoring and attribution.

Can I run both marketing and transactional email from here?

Marketing yes, transactional usually no — route transactional through a dedicated provider so your deliverability stays clean.

Bottom line

Should you use Autopilot?

Legacy product being folded into Ortto. New teams should start with Ortto directly.