About Crisp
Crisp is a customer support platform designed to replace a stack of lighter point solutions. It wins on two counts: free tier is genuinely usable; and all-in-one at low SMB price. Day-to-day you'll live in Live chat and Shared inbox, with the rest of the suite plugging into those two. There's a free plan to explore before paying, with paid upgrades when you need them. A great SMB all-in-one messaging + helpdesk.
Available on
Integrates with
Who it's for
A quick filter before you spend time on Crisp — read both sides before committing.
Use it if…
- SMBs and startups wanting all-in-one
- First-time support hires
- DTC brands on budget
Skip it if…
- Enterprise with complex workflows
- Teams on Freshdesk/Zendesk already
- Pure email ticketing teams
Pros and cons
Pros
- Free tier is genuinely usable
- All-in-one at low SMB price
- Clean, modern UX
- Hits the core customer support workflow without forcing a hunt for second tools
- Pricing lands in the right band for its target buyer
Cons
- Less deep than Intercom or Freshdesk
- Smaller integration ecosystem
- Reporting is light
- Not the cheapest option in the category — the free alternatives cover basics
- Advanced features sit behind higher-tier plans most small teams won't need
Features
The capabilities you actually get when you sign up for Crisp.
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01
Live chat
Modern website chat widget
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02
Shared inbox
Email + chat + SMS unified
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03
Chatbot
Visual chatbot builder
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04
Core workspace
The main editor or dashboard where day-to-day customer support work happens
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05
Integrations hub
Connects to the tools your stack already uses so data doesn't live in silos
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06
Reporting and dashboards
Built-in reports and exportable dashboards for stakeholder reviews
Pricing
A free plan to start, then paid tiers for the full set of features.
Free
$0
- 2 seats
- Core chat
Pro
$25 /mo
- Shared inbox
- Automation
- 5 seats
Frequently asked questions
What people usually want to know before signing up for Crisp.
Is Crisp really free?
Yes, 2 seats + core features free forever.
Does Crisp support WhatsApp?
Yes, on Pro plan.
Does the AI chatbot actually deflect tickets or just route them?
A well-tuned bot deflects 40–70% of tier-1 tickets after 60 days. The gap is content quality, not model quality.
How does per-seat pricing scale?
The first 5 agents are cheap, the 25th is 2x on average. Negotiate a flat enterprise fee once you cross 20 seats.
Can agents work across channels in one inbox?
Yes — unified inbox is now table stakes. The depth of context passed between email and chat is where tools differentiate.
Bottom line
Should you use Crisp?
A great SMB all-in-one messaging + helpdesk. Scale up to Freshdesk + Intercom when needed.