About Tidio
Tidio is a customer support platform most teams land on when they outgrow the free alternatives. It wins on two counts: generous free tier; and shopify-native app. The product centres on Live chat and Chatbot — everything else is scaffolding around those. There's a free plan to explore before paying, with paid upgrades when you need them. A great Shopify SMB chat + chatbot. Reviewers keep pointing to the same thing: Lyro AI chatbot resolves 50%+ of chats.
Available on
Integrates with
Who it's for
A quick filter before you spend time on Tidio — read both sides before committing.
Use it if…
- Shopify SMBs
- Lifestyle brands on tight budgets
- First-time chat implementations
Skip it if…
- Enterprise with complex workflows
- B2B SaaS (Intercom wins)
- Teams needing dedicated chatbot platforms
Pros and cons
Pros
- Generous free tier
- Shopify-native app
- Lyro AI chatbot resolves 50%+ of chats
- Hits the core customer support workflow without forcing a hunt for second tools
- Pricing lands in the right band for its target buyer
Cons
- Shopify-focused — limited elsewhere
- AI resolutions cost extra per conversation
- Smaller feature set than Intercom
- Not the cheapest option in the category — the free alternatives cover basics
- Advanced features sit behind higher-tier plans most small teams won't need
Features
The capabilities you actually get when you sign up for Tidio.
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01
Live chat
Modern website chat widget
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02
Chatbot
Visual chatbot builder + Lyro AI
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03
Shopify integration
Order lookup inside chats
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04
Core workspace
The main editor or dashboard where day-to-day customer support work happens
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05
Integrations hub
Connects to the tools your stack already uses so data doesn't live in silos
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06
Reporting and dashboards
Built-in reports and exportable dashboards for stakeholder reviews
Pricing
A free plan to start, then paid tiers for the full set of features.
Free
$0
- 50 handled chats/mo
Starter
$29 /mo
- 100 chats + Lyro AI
Frequently asked questions
What people usually want to know before signing up for Tidio.
Tidio vs. Crisp?
Tidio is more Shopify-focused; Crisp is broader SMB.
Does Tidio replace Gorgias?
For small stores, often yes.
Does the AI chatbot actually deflect tickets or just route them?
A well-tuned bot deflects 40–70% of tier-1 tickets after 60 days. The gap is content quality, not model quality.
How does per-seat pricing scale?
The first 5 agents are cheap, the 25th is 2x on average. Negotiate a flat enterprise fee once you cross 20 seats.
Can agents work across channels in one inbox?
Yes — unified inbox is now table stakes. The depth of context passed between email and chat is where tools differentiate.
Bottom line
Should you use Tidio?
A great Shopify SMB chat + chatbot. Scale up to Gorgias once ticket volume grows.