MakeSuccessOnline.

Customers.ai

Formerly MobileMonkey — chatbot + lead-identification platform.

4.4/5 From $99/mo · free plan Live Chat & Chatbots
Visit website → Try free
Best for DTC + lead gen teams
Pricing From $99/mo
Setup time Under 20 min
Learning curve Easy
Support Email, chat, community
Company Customers.ai
Launched 2017

About Customers.ai

Customers.ai is a Live Chat & Chatbots tool that DTC + lead gen teams rely on day-to-day. Reveal website visitors + their emails. On top of that, facebook + Instagram chatbot flows. Day-to-day you'll live in Visitor identification and Chatbots, with the rest of the suite plugging into those two. It's quick to pick up, with a free plan to start and paid tiers from $99/mo. A niche tool for DTC visitor identification + retargeting.

Available on

Web appAPI

Integrates with

Facebook AdsInstagramShopifyMailchimpZapier

Who it's for

A quick filter before you spend time on Customers.ai — read both sides before committing.

Use it if…

  • DTC + lead gen marketers
  • Teams wanting X-ray on anonymous site traffic
  • Companies running Facebook retargeting

Skip it if…

  • Pure customer support teams
  • B2B teams (Clearbit wins for reveal)
  • Teams avoiding Meta pixel-based tactics

Pros and cons

Pros

  • Reveal website visitors + their emails
  • Facebook + Instagram chatbot flows
  • Lead capture + retargeting combined
  • Hits the core live chat & chatbots workflow without forcing a hunt for second tools
  • Pricing lands in the right band for its target buyer

Cons

  • Rebrand confused existing MobileMonkey users
  • Reveal data accuracy varies
  • Pricing scales fast with volume
  • Not the cheapest option in the category — the free alternatives cover basics
  • Advanced features sit behind higher-tier plans most small teams won't need

Features

The capabilities you actually get when you sign up for Customers.ai.

  1. 01

    Visitor identification

    Reveal names + emails of site visitors

  2. 02

    Chatbots

    Facebook Messenger + Instagram bots

  3. 03

    Retargeting

    Audience building for ads

  4. 04

    Core workspace

    The main editor or dashboard where day-to-day live chat & chatbots work happens

  5. 05

    Integrations hub

    Connects to the tools your stack already uses so data doesn't live in silos

  6. 06

    Reporting and dashboards

    Built-in reports and exportable dashboards for stakeholder reviews

Pricing

A free plan to start, then paid tiers for the full set of features.

Starter

$99 /mo

  • 500 identified visitors/mo

Growth

$249 /mo

  • 2,000 identified visitors

Frequently asked questions

What people usually want to know before signing up for Customers.ai.

Is visitor identification GDPR-compliant?

Debatable — compliance posture varies by region.

Does Customers.ai replace ManyChat?

Partially — ManyChat is still better for pure IG/FB automation.

Does the widget hurt Core Web Vitals?

Modern widgets lazy-load and stay under 50KB. If LCP shifts, you're on a 2020-era build — upgrade.

Can I run it alongside my existing helpdesk?

Yes — most tools can forward transcripts to Zendesk, Intercom or Help Scout so the chat lives alongside tickets.

How is pricing calculated?

Per seat for live agents, per conversation or per resolved issue for the AI tier.

Bottom line

Should you use Customers.ai?

A niche tool for DTC visitor identification + retargeting. Pure chatbot teams should pick ManyChat; B2B reveal, Clearbit.

Visit website → Try free