MakeSuccessOnline.

LiveChat

The OG live-chat tool. Simple, reliable, mature integrations.

4.5/5 From $20/user/mo Live Chat & Chatbots
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Best for SMBs needing straightforward chat
Pricing From $20/user/mo
Setup time Under 20 min
Learning curve Easy
Support Email, chat, community
Company LiveChat Software
Launched 2002

About LiveChat

LiveChat is a Live Chat & Chatbots tool aimed at SMBs needing straightforward chat. It wins on two counts: reliable, mature, works everywhere; and clean agent UX. The product centres on Live chat and Ticketing — everything else is scaffolding around those. It's quick to pick up, with pricing from $20/user/mo. The default pick for SMBs wanting straightforward reliable chat. Its sharpest edge: no surprises. In practice, The OG live-chat tool. Simple, reliable, mature integrations.

Available on

Web appiOSAndroidAPI

Integrates with

Facebook MessengerShopifyWordPressSalesforceHubSpot

Who it's for

A quick filter before you spend time on LiveChat — read both sides before committing.

Use it if…

  • SMBs needing simple reliable chat
  • Teams happy with standalone chat (no helpdesk)
  • First-time chat implementers

Skip it if…

  • Teams wanting AI chatbots (Intercom + Tidio win)
  • B2B sales chat (Drift wins)
  • SaaS onboarding (Intercom wins)

Pros and cons

Pros

  • Reliable, mature, works everywhere
  • Clean agent UX
  • No surprises
  • Hits the core live chat & chatbots workflow without forcing a hunt for second tools
  • Pricing lands in the right band for its target buyer

Cons

  • No AI chatbot included (ChatBot is a separate product)
  • Pricing per agent adds up
  • Less innovation than competitors
  • Not the cheapest option in the category — the free alternatives cover basics
  • Advanced features sit behind higher-tier plans most small teams won't need

Features

The capabilities you actually get when you sign up for LiveChat.

  1. 01

    Live chat

    Simple chat widget + agent app

  2. 02

    Ticketing

    Light ticketing included

  3. 03

    Integrations

    200+ integrations

  4. 04

    Core workspace

    The main editor or dashboard where day-to-day live chat & chatbots work happens

  5. 05

    Integrations hub

    Connects to the tools your stack already uses so data doesn't live in silos

  6. 06

    Reporting and dashboards

    Built-in reports and exportable dashboards for stakeholder reviews

Pricing

No free plan — here's what you get at each paid tier.

Starter

$20/user /mo

  • Core chat
  • 1 agent

Team

$41/user /mo

  • File sharing
  • Groups

Business

$59/user /mo

  • SLAs
  • Advanced reporting

Frequently asked questions

What people usually want to know before signing up for LiveChat.

Does LiveChat have a chatbot?

Separately — ChatBot by LiveChat Software, additional subscription.

Is LiveChat worth it over free Crisp?

For businesses that just need chat and reliability, yes.

Does the widget hurt Core Web Vitals?

Modern widgets lazy-load and stay under 50KB. If LCP shifts, you're on a 2020-era build — upgrade.

Can I run it alongside my existing helpdesk?

Yes — most tools can forward transcripts to Zendesk, Intercom or Help Scout so the chat lives alongside tickets.

How is pricing calculated?

Per seat for live agents, per conversation or per resolved issue for the AI tier.

Bottom line

Should you use LiveChat?

The default pick for SMBs wanting straightforward reliable chat. For modern features, Intercom or Tidio.

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